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Remote Support

Please don't hesitate to contact Digitale Photographie GmbH Technical Support with any questions or problems you may have with your imaging software. Our standard business hours are from 8:00 am through 6:30 pm GMT+1. You may reach us by phone at +49 89 904 63 62. To help us provide the best assistance possible, please make sure that the person contacting us is familiar with the software and has had first hand experience with the problem. Please have the software on-hand when phoning Technical Support.

Before calling our service, you may wish to look through our online Troubleshooting Guide!

If you want Remote Assistance with your MIRROR™ VISIA™ or OMNIA™ product, please click the link below for a Technical Support Representative.

We are not able to solve any problems of the hardware or Operating System!
This support is only for the imaging software MIRROR™ and VISIA™ or OMNIA™!

This service is free of costs for all customers, who bought the S&U-Contract (Service & Upgrade).

All other customer will be charged at €uro 108.- on a 1/2 hour base.